The reason why I confirm this is because the error message is not given in English (what langue?) and I can't translate it into English (this is an English forum). Whether that user is using the English version of Skype for Business App on the phone. Whether that user's Skype for Business account is under the same domain of yours.Ģ. This is because I understand your Skype for Business account (service) is OK as it was workable before.Īs for that user's Skype for Business issue, if it also persists on the desktop side, please clarify the following information so that I can check it further.ġ. Re-install the Skype for Business App on your mobile device as it is now having the same error. This is to check whether that user's Skype for Business account (service, like DNS, license, credential, ect) is OK.Ģ. Contact that user to try sign into the desktop Skype for Business client to see whether it makes a difference. The issue is related to the Skype for Business App on the mobile since your previous workable account can't make it work again.ġ. The issue is related to that user's Skype for Business account since it causes the issue on your mobile device, too.Ģ. Given the current situation, we can consider the issue via the following aspects.ġ. It is my happiness to reply to your case here.
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December 2022
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